Orders & Returns

ORDERING ONLINE

All prices are an invitation to purchase at the listed price and are subject to discrepancies in stock levels and pricing. In both cases, if there is a discrepancy we endevour to inform you as soon as possible.

Dependent on stock levels we aim to ship all orders, which are ordered before 3PM, Monday to Friday, excluding bank holidays.

In the event that stock is on backorder or pre-order we aim to despatch stock as soon free stock arrives.

DELIVERY 

Simply Sound and Vision, work in tandem with DPD, we use DPD as our prefered shipping agent for all UK deliveries.

Free delivery is available for all orders, with a UK delivery address when the value exceeds £150, regardless of weight, dimensions and number of consignments.

Our delivery cut-off is 3PM daily - Monday to Friday, excluding Bank Holidays.

Orders placed after 3PM, Monday to Friday will be aimed to be despatched the next working day.

All orders placed on Bank Holidays or Weekends will be despatched on the next working day, this is stock dependent.

While, Simply Sound and Vision use DPD as our prefered shipping agent there may come instances where we need to ship using other parties, this is most commonly used for overseas shipments where DPD is not available, but these are on rare occasions.

Simply Sound and Vision, aim to send all tracking details along with invoices, which are automatically generated at 6PM and sent to the email address we have linked to the customers account.

Deliveries will be sent to the address which is located on the customers order confirmation, if there is an discrepancies with the delivery address, please make us aware as soon as possible. If we are informed after 3PM, we might not be able to alter te shipment address and redelivery could incur an additional charge.

For shipments outside of the UK, we require relevant customs information to comply with shipping and customs regulations, failure to do so could result in additional customs charges and / or your delivery being delayed.

CUSTOMER'S RIGHT TO CANCELLATION

The Customer has the right to cancel the contract at any time up to the end of 14 working days after receipt of goods. To exercise Customer's right of cancellation, the Customer must give written notice to the Supplier by letter or via email, giving details of the goods ordered and any order reference. Notification by phone is not sufficient.

If the Customer exercises right of cancellation after the goods have been delivered, the Customer will be responsible for returning the goods to the Supplier at Customer's own cost. The goods must be returned to the address above or the address given on the Returns RMA form. The Customer must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

Once the Customer has notified the Supplier of cancellation of the contract, the Supplier will refund or re-credit the Customer within 20 days from receipt of the returned goods for any sum that has been paid by the Customer or debited from the Customer's credit card for the goods.

If the Customer does not return the goods as required, the Supplier may charge the Customer a sum not exceeding the direct costs of recovering the goods.

The Supplier may charge a restocking fee for items returned that are not in a suitable condition.

SUPPLIER'S RIGHT TO CANCELLATION

If for reasons beyond our reasonable control, including but not limited to an inability or failure on the part of the manufacturers or suppliers of the goods to supply the goods to us, the Supplier is unable to supply the goods to the Customer - this includes pricing descrepencies on our website, the Supplier may cancel the agreement at any time before the goods are delivered by giving notice to the Customer. The Supplier shall promptly repay to the Customer any sums paid by the Customer or on the Customer's behalf under or in relation the agreement. The Supplier shall not be liable for any other loss or damage whatever arising from such cancellation.

REACHING US

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 020 8977 8633, email us at info@simplysoundandvision.co.uk or write to us at Unit 4 Heathlands Industrial Estate, Heathlands Close, Twickenham, TW1 4BP United Kingdom. Simply Sound & Vision do not disclose Customer's information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of the Customer's enquiry, to store delivery addresses if the address book is used and to store Customer's details if the 'Remember Me' Option is selected. They are also used after logon as part of that process. Cookies can be turned off within the browser by selecting 'Tools | Internet Options | Privacy' and selecting to block cookies. If cookies are turned off, it will not be possible to make an online enquiry or benefit from the other features that use cookies.Data collected by this site is used to:

  • Take and fulfill enquiries
  • Administer and enhance the site and service
  • Issue a unique identifier (e.g. customer login)
  • Monitor customer account status beyond that required for individual enquiries.
  • Only disclose information to third-parties for goods delivery purposes
  • Data collected by this site is used to:
  • Take and fulfill customer orders
  • Administer and enhance the site and service
  • Issue a unique identifier (e.g. customer login)
  • Monitor customer account status beyond that required for individual purchases
  • Only disclose information to third-parties for goods delivery purposes

RETURNS POLICY

Simply Sound & Vision returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000. If you have any specific queries regarding our returns policy please email us.

Products purchased directly from Simply Sound & Vision may be returned under three different circumstances:

  • Warranty - Within 1 year of the date of original shipment for a defect; or
  • Within 30 days of the date of original shipment for any reason. (Sonos products only)
  • Within 14 days of the original shipment for any reason (all other products)
  • The following information governs all returns for refund:
  • Goods returned must be received in as new condition with all software and product seals intact.
  • All products must be returned in the original packaging with all contents (cables, CD's promotional gifts etc) included.
  • Please note that failure to return all items included with your product, or returning the product without the manufacturer packaging may result in the product(s) being shipped back to you at your own expense.
  • All returns must be authorised and an RMA (Returns Merchandise Authorisation) Form included with the returned product.
  • To obtain an RMA call 020 8977 8633, email us at info@simplysoundandvision.co.uk
  • Carriage costs for despatch and returning the Goods are the responsibility of the Customer.
  • The Goods remain the Customer's responsibility during transit and until signed for by the Supplier.
  • All goods must be returned within 10 days from the RMA date of issue after which the return product will be refused.
  • If, upon receipt, the returned Goods fail to meet the above conditions then the Supplier may refuse to accept the Goods. Once the return is received and verified to meet all of the above conditions, please allow 10-15 business days from the date of receipt for the issuance of a refund. Credit will be issued to the payment method or credit card used for the original purchase only. Simply Sound & Vision will not refund original or return shipping costs or duties.

FAULTY PRODUCTS WITHIN 30 DAYS

If the Customer believes that goods have been delivered faulty or damaged, or a fault appears in the first 30 days after delivery the Customer will, in the first instance, contact Simply Sound & Vision technical support for assistance in determining the nature of the problem. If the problem cannot be resolved by telephone or email the item can be returned for testing providing the following conditions are met:

  • All returned Goods must be authorised and an RMA Returns Form included with the returned product
  • Goods should be returned complete (including all packaging, cables, manuals, CD s etc for that product).
  • Return shipping costs are the Customer's responsibility
  • The goods are the Customer's responsibility until signed for by us.
  • The Supplier will endeavour to replace faulty goods in advance of their return. In this instance the Customer agrees to make payment for the replacement goods pending return. The payment will be refunded in full upon return af the faulty goods.

    If the goods are found to be faulty:
  • The Supplier will send the Customer a replacement unit or offer a refund.
  • If the items are found to be not faulty or misdescribed.
  • The Supplier will provide the Customer with a test report.
  • The Customer will be responsible for any collection or return delivery charges incurred.

FAULTY PRODUCTS AFTER 30 DAYS

If the goods develop a fault after 30 days from delivery, the Supplier reserves the right to return the product to the manufacturer for return or replacement. The Customer will, in the first instance, contact Simply Sound & Vision technical support for assistance in determining the nature of the problem.

As a Sonos and Bluesound Authorised Dealer, Simply Sound & Vision will honour the warranty terms specifically applicable to the Sonos and Bluesound products.

In cases where Simply Sound & Vision offers to despatch a replacement product in advance of receiving the defective unit back, we reserve the right to charge your card the full amount of the value of the item if the defective item is not returned to us promptly and in any case within 7 elapsed days. In such an event, we will refund the charged amount upon receipt of the returned goods.

Remittance Terms Payment is required in advance of shipment. Payment will not be processed until goods are ready for despatch. The Supplier requests Customer's contact telephone number in the event of query.

For BACS Payments our bank details are: Sort Code: 20-46-73 Account No: 23432416