IN GOOD HANDS
Simply Sound & Vision returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000. If you have any specific queries regarding our returns policy please email us.
Brand Warranty Periods
Here is a list of the standard guarantee (warranty) periods provided by manufacturers that we represent. In the event of needing to make a claim, please contact us in the first instance.
More Details (inc. Out of the UK claims)
We don’t provide any form of insurance terms such as accidental damage.
All guarantees/warranties can only be fulfilled for goods purchased and delivered within the UK. In order for us to conduct a claim on goods taken outside of the UK, you will be required to return the goods at your own expense. Following a claim, goods are only available to be re-delivered to a UK address.
Free guarantees provided for TVs, are provided by the manufacturer/supplier and are bound by their own individual terms and conditions. If you need further clarification, please get in touch.
If a brand deems a product to be faulty due to negligence we will adhere to their terms and conditions.
| Brand | Warranty |
| Bowers & Wilkins | 5 year on speakers, 2 year on powered loudspeakers, subs, electronics & headphones & 90 days on accessories. See terms. |
| KEF | 5 year on drivers. 2 year on subs & electronics. 1 year on headphones. See terms. |
| Monitor Audio | Limited lifetime warranty on selected custom installation speakers. 5 year on speakers. 2 year on subs & electronic products. See terms. |
| Sonos | 2 year standard. |
| Bluesound | 1 year standard. See terms. |
| Blucube | 5 year warranty on speakers (2-years on outdoor models). |
| Sonance | 2 year on ceiling speakers. |
| Lithe Audio | 2 year standard. |
| Flexson | 1 year standard. See terms. |
| Q Acoustics | Passive Loudspeakers: 5 years from the date of purchase, or 4 years if product is not registered. Active Loudspeakers & Subwoofers: 2 years from the date of purchase, or 1 year if product is not registered. See terms. |
| Rega | Limited lifetime warranty on every product Rega make. See terms. |
Returns within 14 Days
(30 Days for Bluesound and Sonos Products)
The following information governs all returns within 14 days of the original shipment for any reason:
- Goods returned must be received in as new condition with all software and product seals intact.
- All products must be returned in the original packaging with all contents (cables, CD’s promotional gifts, manuals, etc) included.
- Please note that failure to return all items included with your product, or returning the product without the manufacturer packaging may result in the product(s) being shipped back to you at your own expense.
- The goods must be returned to the address shown here or the address given on the supplied Returns RMA form.
- The Customer must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
- All returns must be authorised and an RMA (Returns Merchandise Authorisation) number included with the returned product.
- To obtain an RMA number please contact us.
- Unless otherwise agreed in advance, the carriage costs for returning the Goods shall be born by the Customer.
- The Goods remain the Customer’s responsibility during transit and until signed for by the Supplier.
- All goods must be returned within 10 days from the RMA date of issue after which the return product will be refused.
- If, upon receipt, the returned Goods fail to meet the above conditions then the Supplier may refuse to accept the Goods. Once the return is received and verified to meet all of the above conditions, please allow 10-15 business days from the date of receipt for the issuance of a refund. Credit will be issued to the payment method or credit card used for the original purchase only. Simply Sound & Vision will not refund original or return shipping costs or duties.
Returns after 14 Days
FAULTY PRODUCTS WITHIN 30 DAYS
If you (the Customer) believe that goods have been delivered faulty or damaged, or a fault appears in the first 30 days after delivery, please, in the first instance, contact us for assistance in determining the nature of the problem.
If the problem cannot be resolved by telephone or email the item can be returned for testing providing the following conditions are met:
- All returned Goods must be authorised and an RMA Returns Form included with the returned product
- Goods should be returned complete (including all packaging, cables, manuals, CD’s etc for that product).
- Unless otherwise agreed in advance, the carriage costs for returning the Goods shall be born by the Customer.
- The goods are the Customer’s responsibility until signed for by us.
- When it is clear that an item is faulty, the Supplier will endeavour to replace the item in advance of their return. In this instance the Customer agrees to make a deposit payment for full cost of the replacement goods pending return of the faulty item. The payment will be refunded in full upon receipt by the Supplier of the faulty goods.
If, upon inspection, goods are found to be faulty:
- The Supplier will send the Customer a replacement unit or offer a refund.
If the items are found to be not faulty or misdescribed:
- The Supplier will provide the Customer with a test report.
- The Customer will be responsible for any collection or return delivery charges incurred.
FAULTY PRODUCTS AFTER 30 DAYS FROM DELIVERY
If the goods develop a fault after 30 days from delivery, the Supplier reserves the right to return the product to the manufacturer for return or replacement. The Customer will, in the first instance, contact Simply Sound & Vision technical support for assistance in determining the nature of the problem.
As a Sonos and Bluesound Authorised Dealer, Simply Sound & Vision will honour the warranty terms specifically applicable to the Sonos and Bluesound products.
In cases where Simply Sound & Vision offers to despatch a replacement product in advance of receiving the defective unit back, we reserve the right to charge your card the full amount of the value of the item if the defective item is not returned to us promptly and in any case within 7 elapsed days. In such an event, we will refund the charged amount upon receipt of the returned goods.
Remittance Terms Payment is required in advance of shipment. Payment will not be processed until goods are ready for despatch. The Supplier requests Customer’s contact telephone number in the event of query.
For BACS Payments please contact us for our bank details (Sort Code & Account Number).
Please don’t hesitate to contact us.
We’d be happy to help.